AI for K–12 Facilities Management

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Facilities AI Assistant puts AI to work inside Work Orders. Your team can ask questions in plain language, turn email requests into structured work orders, and spend less time managing the inbox.

Demo AI Email Ticketing for Work Orders

AI built into your district's facilities workflows

AI-powered support where your team already works.

  • Facilities AI Assistant chat: ask natural-language questions about your work orders and facilities operations data, and get answers without navigating complex reports. New · add first
  • AI-powered email ticketing reads inbound work order requests, extracts building and space details, assigns category and priority, and generates a structured, routed work order.
  • Requestor History provides an AI-generated recap of the requestor’s recent work order activity, surfacing repeat issues and past details.
  • Facilities teams spend less time in the inbox and searching through reports, and more time getting work done.
See Facilities AI Assistant in action
Devices Work Orders And Drawings

Grounded in your district's facilities policies and processes

Upload key procedures, maintenance protocols, and operational standards so the Facilities AI Assistant reflects your team’s way of working when it helps capture, categorize, and route requests.

  • Facilities directors and work order admins managing inbound service requests across buildings and sites
  • Maintenance and operations staff who need to triage and resolve issues quickly
  • Facilities leaders looking for clearer visibility into request volume and trends
  • Closing line: With Follett Software, you get AI that’s aligned to K–12 data, facilities processes, and EDSAFE framework.
Work Orders

Why it matters for K–12 facilities operations

  • Answers on demand: ask questions about work orders and facilities activity in plain language and get answers without building a report. New
  • Intelligent automation: automates work order creation, categorization, and routing.
  • Policy-aligned support: uses the procedures and protocols your district uploads.
ML Work Orders Issues Tracking Module on Tablet

More AI capabilities on the way

Today, Work Orders includes natural-language chat, guided workflows, and district-level insights. Coming next is policy document uploads, so the assistant can reference your district's own facilities policies in the answers it provides, along with expanded coverage across the Facilities Suite.