Technology Requests | Follett Software

Work Orders

Simplify your technology ticketing request system by reducing processing and completion time with customized automated assignments organized by request type, and/or specific facility. Technology requests can be quickly assigned from a general queue as well.

ML Work Orders Tech Requests Screenshot

Customized Approval or Auto Assignments

Work Orders

Route technology requests  through a customized approval process or automated assignments based upon the location and/or problem type.

Custom Roles

Work Orders

Create a custom list of roles (e.g. software engineer, network administrator) for system users.

Assign Access

Work Orders

Assign district staff access to different features based on their assigned role.

Set Assigned Roles

Work Orders

Set how many staff members are involved in the technology request process and their assigned roles by district building.

Automatic Email Notifications

Work Orders

Set automatic email notifications to select staff members based on a change in the status of a technology request.

Associate Technology Requests

Work Orders

Easily associate technology requests with district specific budget codes.

Link Work Orders to Devices

Work Orders

Allow designated staff members to link specific assets to technology requests such as laptops and smartboards.

Generate Technology Request via Email

Work Orders

Set up an email address that will auto-generate a technology request once an email is received. From there the ticket can be managed internally.

Custom Forms

Work Orders

Create a custom form with specific questions that are required to be filled out in order to submit a technology request without being logged into the system.