AI built into your district's facilities workflows
AI-powered support where your team already works.
- AI-powered email ticketing for that reads inbound work order requests, extracts building and space details, assigns category and priority, and generates a structured, routed work order
- Requestor History provides an AI-generated recap of the requestor’s recent work order activity, surfacing repeat issues and past details
- Less time in the inbox means facilities technicians can focus on getting work done
Grounded in your district's facilities policies and processes
Upload key procedures, maintenance protocols, and operational standards so the Facilities AI Assistant reflects your team’s way of working when it helps capture, categorize, and route requests.
- Facilities directors and work order admins managing inbound service requests across buildings and sites
- Maintenance and operations staff who need to triage and resolve issues quickly
- Facilities leaders looking for clearer visibility into request volume and trends
- Closing line: With Follett Software, you get AI that’s aligned to K–12 data, facilities processes, and EDSAFE framework.
Why it matters for K–12 facilities operations
- Intelligent automation — Understands common facilities workflows and automates work order creation, categorization, and routing so technicians spend less time on manual steps and more time on real work
- Policy-aligned support — Uses the procedures and protocols your district uploads so every action and recommendation reflects your facilities standards and expectations
- Work Orders Integration — Integrated with Follett Work Orders, the place your team already manages service requests.
Expanded AI Capabilities are Coming in 2026
Natural language chat, guided workflows, district-level insights, and expanded Facilities Suite product coverage are all on the way.